Duration: 2 hours

Affected Components:

Oct 10, 12:49:15 GMT+0
Completed - Routine maintenance activities are complete..

Oct 10, 12:20:06 GMT+0
Identified - Routine maintenance has begun. You may experience intermittent request and query failures during this time. We will update the status page when maintenance is complete..

Oct 6, 19:17:25 GMT+0
Planned - We will be performing routine maintenance on Saturday morning from 5:00am to 7:00am Pacific Time. We expect a short period in this window when you may experience request and query failures. We will update the status page when maintenance begins and ends..

Duration: 1 hour

Affected Components:

Sep 19, 12:57:03 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 19, 12:56:51 GMT+0
Identified - Scheduled maintenance is complete..

Sep 19, 12:03:46 GMT+0
Identified - Scheduled maintenance is currently in progress. You may experience intermittent request and query failures as well as delayed scheduled deliveries during this time. We will update the status page when maintenance is complete..

Sep 16, 21:40:28 GMT+0
Planned - We will be performing maintenance on Saturday morning from 5:00am to 7:00am Pacific Time. We will be performing a database upgrade that will begin between 5-530am PST. We expect the upgrade to complete within 15 minutes. The application will be completely offline for UI and API access during the upgrade. Scheduled jobs may be delayed, but will be completed. We will update the status page when maintenance begins and ends..

Duration: 4 minutes

Affected Components:

Sep 16, 20:16:31 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Sep 16, 20:12:57 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 2 hours

Affected Components:

Sep 12, 12:48:56 GMT+0
Completed - Routine maintenance activities are complete..

Sep 12, 12:21:37 GMT+0
Identified - Routine maintenance has begun. You may experience intermittent request and query failures during this time. We will update the status page when maintenance is complete..

Sep 8, 19:04:26 GMT+0
Planned - We will be performing routine maintenance on Saturday morning from 5:00am to 7:00am Pacific Time. We expect a short period in this window when you may experience request and query failures. We will update the status page when maintenance begins and ends..

Duration: 14 hours and 53 minutes

Affected Components:

Sep 9, 23:29:37 GMT+0
Resolved - Our third-party support messaging service has resolved the issues causing their outage. Support messages are working normally..

Sep 9, 23:14:43 GMT+0
Identified - Our third-party support messaging service is experiencing an outage. Messages are currently delayed and response times may be longer than usual. For urgent requests, please email support@omni.co..

Duration: 4 minutes

Affected Components:

Sep 9, 18:01:21 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Sep 9, 17:57:27 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 8 days, 2 hours and 50 minutes

Affected Components:

Aug 17, 20:46:11 GMT+0
Resolved - This incident has been resolved..

Aug 17, 17:42:17 GMT+0
Monitoring - We've deployed additional infra to handle the increased load that was causing performance degradation. While performance should be mostly recovered, we are investigating the root cause of the performance spike..

Aug 17, 17:31:21 GMT+0
Investigating - We have received reports of slowness navigating in Omni, we are currently investigating.

Duration: 2 hours

Affected Components:

Aug 15, 13:07:22 GMT+0
Completed - Routine maintenance activities are complete..

Aug 15, 12:29:26 GMT+0
Identified - Routine maintenance has begun. You may experience intermittent request and query failures during this time. We will update the status page when maintenance is complete..

Aug 11, 20:15:27 GMT+0
Planned - We will be performing routine maintenance on Saturday morning from 5:00am to 7:00am Pacific Time. We expect a short period in this window when you may experience request and query failures. We will update the status page when maintenance begins and ends..

Duration: 3 minutes

Affected Components:

Jul 24, 19:11:21 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Jul 24, 19:08:29 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 4 minutes

Affected Components:

Jun 30, 04:56:29 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Jun 30, 04:52:03 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 5 minutes

Affected Components:

May 20, 15:40:25 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

May 20, 15:35:22 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Affected Components:

Mar 30, 20:09:32 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Mar 30, 20:09:04 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 1 minute

Affected Components:

Mar 24, 15:44:33 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Mar 24, 15:43:39 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Affected Components:

Mar 24, 15:29:27 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Mar 24, 15:28:58 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 7 hours and 10 minutes

Affected Components:

Oct 20, 21:08:19 GMT+0
Resolved - We are confirming that the incident is now fully resolved. Service functionality for Portal Analytics and Data Publishing has returned to normal. The external cloud platform is still working through the final stages of recovery, and the backlog of throttled requests from earlier today is expected to be fully processed within the next two hours. Customers may find that data or processes initiated during the outage require additional time to fully resolve and display. We will continue passive monitoring of the recovery but consider the incident officially closed. Thank you for your patience and understanding..

Oct 20, 20:12:26 GMT+0
Monitoring - Things are continuing to improve and stabilize on the cloud provider's platform. The vendor is reporting successful recovery across core services, including restored capacity for compute functions. Functionality remains largely operational, but sporadic issues are still possible as the platform finalizes its recovery. We are maintaining close monitoring and will keep you posted as further updates are reported..

Oct 20, 19:19:08 GMT+0
Monitoring - We continue to observe progress in the recovery of the third-party cloud platform. The vendor reports that core systems are stabilizing, and their foundational services are successfully coming back online across the affected region. Functionality remains restored, but sporadic issues may still be observed. We are maintaining strict monitoring and will provide our next update within the next hour..

Oct 20, 17:21:03 GMT+0
Monitoring - We are maintaining active monitoring as the third-party cloud platform continues its efforts to restore stability. The vendor reports they are successfully applying mitigation steps to restore internal networking health and stabilize core services (such as their compute functions). They are currently focusing on validating and deploying fixes to address the remaining issues that are causing instability across their platform. We continue to see partial functionality, and sporadic issues are still expected**.** We will provide our next update as soon as we observe consistent, widespread improvement..

Oct 20, 16:09:03 GMT+0
Monitoring - We continue to actively monitor the recovery process. Functionality remains partially restored, and sporadic issues are still expected while the broader platform recovers. The external cloud vendor has reportedly narrowed down the source of the remaining issue and taken steps to address it..

Oct 20, 15:08:11 GMT+0
Monitoring - We are observing a significant drop in error rates, and functionality for both Portal Analytics and Data Publishing services appears operational. As the third-party cloud provider continues its recovery, sporadic issues related to data flow may still occur. Our team is maintaining active monitoring to ensure full stability is restored..

Oct 20, 14:28:55 GMT+0
Identified - An ongoing outage within a major third-party cloud platform is causing sporadic service degradation across our environment. This external issue is directly impacting Portal Analytics functionality and is also affecting our analytics vendor. We are actively investigating the lingering effects on the system and assessing potential workarounds to fully restore stability..

Oct 20, 13:58:18 GMT+0
Investigating - We are aware of and currently investigating a service interruption affecting both **Portal Analytics** and **Data Publishing**. Our team is actively engaged in diagnosing the source of the issue and is working to restore full functionality to both data streams..

Affected Components:

Mar 2, 00:00:00 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Mar 1, 23:12:27 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 15 minutes

Affected Components:

Feb 10, 17:06:00 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Feb 10, 16:38:23 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 19 hours and 36 minutes

Affected Components:

Apr 5, 19:44:00 GMT+0
Resolved - We're pleased to inform you that the alert triggered by our system has been resolved. It was associated with scheduled maintenance, which has been completed as planned. Our system is now operating normally..

Apr 5, 19:24:24 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 39 minutes

Feb 5, 16:18:00 GMT+0
Resolved - During a maintenance window, SMS text back was temporarily affected and may have experienced sporadic issues during a 30-minute window starting at 10:38 AM EST. We've monitoring our systems, and everything is once again working as expected. Thank you for your patience and continued trust in our services..

Feb 5, 15:38:53 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 18 minutes

Affected Components:

Feb 2, 20:42:26 GMT+0
Resolved - We're pleased to share that everything is working as expected This was a false positive from our monitoring system. Thank you for your patience and continued trust in our services..

Feb 2, 20:24:55 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..

Duration: 12 hours and 56 minutes

Affected Components:

Oct 30, 20:24:53 GMT+0
Resolved - We're pleased to share that the issue impacting our services has been resolved. Your access and experience should now be back to normal. Thank you for your patience and continued trust in our services..

Oct 30, 20:11:57 GMT+0
Investigating - Our monitoring system has reported an issue that may be impacting our services. We are actively investigating the situation and working to address it as quickly as possible. Your patience is greatly appreciated while we resolve this..